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2.  What are some practical strategies for responding to an increasingly diverse student population?

bulletmodeling the thinking typical in the field
bulletFor instance, students have difficulty accepting the amount of trial and error in skills courses like those in mathematics, English, and even AST, IST, or labs in lab courses.  Show students your first encounter with a task in your field--e.g. a math problem that you haven't tried before, a composition assignment, a first reading of a poem that is new to you, a first draft of a program and how you proofread the code to debug as needed.  Talk out loud as you work so that students can hear your guesses, estimates, false starts, what you're sure of and what you're not, where you are applying similar experiences and where you might not have applicable prior knowledge.*  
bulletStart with a no-fail activity.
bulletPose a problem, such as one in the local news or one that a celebrity has [or a familiar business or a question that a scientist faced, e.g. the doctor's problem monthly in Discover magazine] and elicit students' ideas about solutions.  The point is to connect course content and concepts to the real world--current or historical.
bulletBring in real people--such as a (former?) patient for a nursing course, a war survivor for a history or sociology or psychology course, a small business owner or loan officer for a business course--so students can connect text and class work with the real experiences of the guests.
bullettime + ability + effort + confidence = result
bulletWiden the audience for student writing beyond just you, perhaps by collecting or posting group projects or individual student projects.

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Early in the workshop, participants were counted off to brainstorm about one of four topics for "practical strategies."  Later they joined in groups to compile highlights, and groups reported to the whole during the rest of the day.
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As groups worked to compile practical strategies, Dr. Eison (at left in blue coat) visited groups to listen in and facilitate their work.  Here he listens to Fay Kelle (speaking at right), Karen Dorgan (in lavender at right), both from Mary Baldwin College's Richmond staff, and Bill Ziegler (JSRCC, PRC, English).
* P.S. from Eric Hibbison: This "think-aloud" method is also an excellent one-on-one method to see the thinking of your students, though you may need to ask leading questions in such a "think-aloud protocol." I used this method in my dissertation research to see how 5  students wrestled with one particularly challenging multiple-choice question.
bulletThis website at the University of Washington contains a page of do and don't procedures for applying think-aloud to get a user or student to analyze your (or any) website or online exercise.  (Click "Home" to see the three instructors' 3-day information-design plan for building and evaluating a website.)

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